Important Office Information & Policies
 
  • Our office hours are from 8 AM – 5 PM Monday through Thursday and 8 AM – 4 PM on Friday.  We see patients by appointment only (no walk-in visits).

  • On arrival, please register with the receptionist by signing in and have a seat.

  • Please be patient if you have to wait.  We cannot verify your insurance until you arrive for your appointment.  Electronic health records and health information mandated by the government also require extra time for processing.  Your appointment time is when this processing begins and is not necessarily your appointment time with the doctor.   We have patients checking in for different types of services so you will not always be seen in the order in which you arrive.  If you can’t wait, let us know and we will reschedule your appointment.

  • You must provide us with personal documents in order to be seen, including photo ID, social security card, and all health insurance cards.  If your name, address, phone number or insurance coverage changes, you must let us know as soon as possible. If you give us inaccurate or incomplete insurance information, you will be held responsible for your account balance.

  • Please notify us 24 hours in advance if you can’t keep an appointment.  This allows us to schedule another patient in your place and reschedule your appointment for a time more convenient for you.

  • If you miss more than one scheduled appointment without notifying us in advance, you may be discharged from the practice.  If you are late, your appointment may be rescheduled.

  • Payment is expected when services are rendered unless other arrangements have been made in advance.  Your copayment is due at the time of your office visit.  We accept cash, checks and credit cards.  You will be charged $30 for a returned check.

  • If your insurance plan uses a drug formulary, you are responsible for providing us with a copy.  We do not process authorizations for non-formulary medications.

  • We do not prescribe medications on weekends or after office hours.  If you request medication refills during office hours, allow three working days for your request to be processed.

  • We will fill out insurance forms, disability forms, etc., on your behalf.  We charge a fee of $30 for the first page of the form and $10 per page thereafter.  Your signature must be on the form allowing confidential medical information to be released.  The fee must be paid at the time of the request.  Please allow 30 days for completion.  You will be notified when the form is ready.

  • We will fax copies of your medical records to a physician or hospital at no charge.  Otherwise, we charge a clerical fee of $30 to print your records.  If we have to print more than 30 pages we charge an additional 50¢ per page thereafter.  You must sign a release of information form before we will release your medical records.

  • Parents:  We do not provide baby sitting services.  If you have an appointment, please make arrangements to leave your children elsewhere.  If your child has an appointment, please do not bring your other children to the office.  Only one adult should accompany the child for testing.  Do not let your children play with the computers or other equipment in the examination room.  The computers are for electronic health records only and are protected under HIPAA regulations.  You will be held responsible for any damages and may be subject to federal penalties.

  • We receive a large volume of telephone calls and use an automated answering service to handle them.   If you call and we cannot answer the phone, you will be asked to leave a message.  Please select the correct department, speak clearly and state the patient’s name, date of birth, phone number and reason for the call.  Allow at least 4 hours for a response.  Leaving multiple messages does not result in a faster response and actually slows us down since we have to listen to each message in its entirety.  Don’t forget to unblock your phone so you can receive our return call.

  • We are always available for urgent neurological problems by calling (843) 669-2007.  If you call during office hours, leave a message for the doctor’s nurse and we will call you back within 4 hours.  If you call after hours, leave a message for the doctor on call and he will call you back within 4 hours.  Please do not leave a message for the doctor on call during office hours as these may not be answered until after hours.   For neurological emergencies, you should always call 911.

  • We understand that it is difficult dealing with a neurological illness, but it is unreasonable to take your frustration out on others.  We will not tolerate physical or verbal abuse in the office, on the phone, or in phone messages.  If you, or your family, are physically or verbally abusive to our staff or other patients, you may be discharged from the practice.